What is it that makes consumers trust a business and how can brokers demonstrate their integrity to the market?
This is among the key questions a special fringe event at BIBA 2019 will endeavour to tackle as the Chartered Insurance Institute (CII) delves into the issue of public trust in insurance broking through a panel session led by the CII’s Society of Insurance Broking strategy & operations manager Matt Hall.
Taking place on Day 2 (May 16) of the annual conference, the public trust discussion is one of more than 10 fringe events that BIBA 2019 delegates can attend at no charge. According to the British Insurance Brokers’ Association, the fringe sessions run outside of the main presentation schedule to allow attendees to take part without missing the core programme.
“Public trust in insurance broking is a fundamental element underpinning the prosperity of the entire sector,” stated CII chief executive Sian Fisher (pictured). “Confidence and trust are the foundation of successful relationships between brokers and their clients and this continues to be a hugely important theme for us.
“We are holding a panel discussion to explore this in more detail with the broking community and I am sure it will be a great event.”
The session comes following last year’s launch of the CII Public Trust Index and also amid the ongoing work of the Society of Insurance Broking’s New Generation Programme.
Interested delegates may register at www.biba2019.co.uk/visiting/the-fringe/fringe-sessions/?sessionno=3#cii. Places will be strictly limited, said the CII.