The Institute of Customer Service has released the latest UK Customer Satisfaction Index (UKCSI), and LV= General Insurance (LV=GI) is the only insurer in the top 10 of the rankings.
Described as the barometer of UK customer satisfaction, the index rates customer satisfaction at a national, sector, and organisational level across 13 sectors. UKCSI is based on the views of more than 10,000 consumers on 259 organisations.
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