Ever heard anyone say ‘I love waiting’? No? It will come as no surprise then that new research from Cover Genius has found that claims payment delays are the biggest culprit when it comes to insurance customer dissatisfaction.
In fact, 35% of policyholders point to the time it takes to receive compensation as “the worst thing” about making an insurance claim. More interestingly, the study showed that 36% find chasing payments stressful but trudge on while 10% feel so stressed that they give up.
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