Matthew Connell

Matthew Connell

Matthew Connell is director of policy and public affairs at the Chartered Insurance Institute, where his focus is to build public trust in insurance through dialogue with consumers, policymakers, influencers and industry professionals. He has worked at the CII since March 2017.

Previously, he was head of regulatory developments for Zurich Insurance Group’s UK life business. He has worked in banking and insurance for more than 25 years. He was the chair of the Investment and Life Assurance Group (ILAG) between 2015 and 2017, and chair of the European Financial Planning Association’s Standards and Qualifications Committee between 2018 and 2021. He holds an MSc in Public Relations from the University of Sterling and a PhD in Policy Studies from the University of Warwick.

It's time to take steps on bullying and harassment in insurance

It's time to take steps on bullying and harassment in insurance

This isn't just an issue for senior management

The reality behind insurance's "moment of truth"

The reality behind insurance's "moment of truth"

Are all claims the same in the eyes of the client?

Insurance Influencer campaign demonstrates how insurance 'enables'

Insurance Influencer campaign demonstrates how insurance 'enables'

Challenging the disconnect between the perception and reality of insurance careers

Insurers about to take centre stage

Insurers about to take centre stage

Insurability is not limitless and comes at a price

Claims professionals rising to the challenge of increased consumer and SME expectations

Claims professionals rising to the challenge of increased consumer and SME expectations

What do SMEs want from the claims process?

'Regulatory metrics' – addressing a critical concern for policymakers

'Regulatory metrics' – addressing a critical concern for policymakers

What regulation can be stripped away, and what needs to be kept?

Insurers squeezed between two conflicting demands

Insurers squeezed between two conflicting demands

How are insurers supposed to negotiate these risks?

Column: Greater transparency in multi-occupancy leasehold insurance market welcome

Column: Greater transparency in multi-occupancy leasehold insurance market welcome

Why the move to improve commission transparency is "desirable"

IB TALK

Stalwart on top challenges facing brokers in 2024

From M&A to insurer service to the rapid advance of AI - what's shaping the agenda of the insurance industry?

Unveiling the essential nature and threats of cyber security

Which businesses are being affected the most? And what are some of the concerns for brokers?

How to minimise your clients' workplace injury claims

Early intervention is key to reducing claim numbers and lowering the overall insurance cost – what should brokers be aware of?

Keep up with the latest news and events

Join our mailing list, it’s free!