Doug Kaye, Sport and leisure, Mann Broadbent

Doug Kaye has just been recognized in the 2018 Top Specialist Brokers report by Insurance Business UK

Doug Kaye, Sport and leisure, Mann Broadbent
https://www.mannbroadbent.co.uk/

SPORT AND LEISURE

Account executive
Mann Broadbent

While working on site underwriting in the 1990s, Doug Kaye came across an opportunity at a broker with a leaning towards sport and leisure risks, which piqued his interest and led him to build a specialisation in leisure business. Kaye joined the Mann Broadbent team in 2015 and now heads its established specialist sport and leisure division, working with groups of varying risk exposures, from outdoor activity providers and equipment hirers to amateur sports clubs.

IBUK: What do you enjoy most about working with sport and leisure clients?
Doug Kaye:
I have always had an interest in sport from a young age. I played rugby, cricket and football at school, throughout my teens and 20s. I am now a keen runner and have completed quite a few half marathons, and have set the target for a full marathon next year. I love swimming and cycling, too, and I volunteer with marshalling duties when I can.

Having such a keen interest in a variety of sports helps me to understand and identify with the needs of my clients. I really enjoy working with amateur clubs and event organisers, as it’s something I am actively interested in. I’ve also seen some obscure risks! I arranged insurance for a mass pillow fight once and recently placed an outdoor activity centre for mini tank driving.

IBUK: What are some of the most challenging aspects of insuring clients in this sector?
DK:
Quite often, the clients I deal with have precious little time for insurance. They are volunteers or have other business interests, so it’s important to try to make the process of purchasing insurance as straightforward as possible for them. This isn’t easy, especially given the impact of compliance and regulation on our industry. Deadlines are often tight, as clients tend to leave insurance to the last minute, so there is sometimes a fine balancing act between gathering all of the relevant information, processing it, presenting the quote to the client and putting cover in place for them.

IBUK: What are the most common underinsured risks you see?
DK:
The main areas we find are those where there is a limited understanding of the risks involved, which is where a good broker can help flag potential gaps. For example, a race director may not consider cyber insurance, despite handling all race enquiries, bookings, updates, etc., online or via email. Similarly, with D&O liability, the general perception is that ‘we’re not a limited company’. Many organisers neglect to think about employer’s liability when their event relies upon volunteers, and this can lead to repercussions when something happens to any of those volunteers. Last but not least is event cancellation insurance – with more extreme weather conditions and unusually heavy rain or snow, unfortunately many clubs and events have been caught out, resulting in financial hardship.

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