James Milbourne, Senior contract services technician, Willis Towers Watson
As a senior contract services technician at Willis Towers Watson [WTW], James Milbourne has played a key role in the implementation and adoption of PPL across WTW’s business units. He also handles key support functions for placing and billing activities, contract certainty, and KPI management. Milbourne was responsible for designing and delivering several key management information reports, which were used to drive operational improvement across WTW Great Britain. Earlier this year, Milbourne received the Ivan Howlett Prize for best overall results in Diploma in General Insurance, which was presented by CII president Inga Beale.
- Willis Towers Watson