For the sixth year in a row, Erie Insurance has received the highest ranking for customer satisfaction in the auto insurance purchase experience in J.D. Power’s Insurance Shopping Study. Erie received a total satisfaction score of 877 out of a possible 1,000.
“In this hyper-connected world, we continue to provide our agents what they need to reach customers in every possible way, but still reflect our philosophy to be ‘above all in service,’” said Tim NeCastro, president and CEO of Erie Insurance. “This ranking shows that even with market changes and higher customer expectations, the need for a trusted insurance advisor exists and resonates with consumers.”
J.D. Power’s Insurance Shopping Study asked consumers what prompted them to shop for auto insurance, factors that led to a purchase decision, and shipping satisfaction. Three factors were measured to determine overall customer satisfaction: price, distribution channel and policy offerings.