People

  • A People Business

    26 Mar 2021

    When Lynn Serpico took on the task of building out Aon's multinational segment, she ended up playing a key role in helping the brokerage live up to its value proposition

  • The best of both worlds

    25 Feb 2021

    Robertson Ryan & Associates CEO Chris Illman tells IBA how his agency's focus on letting agents remain independent has helped it stand out in the industry and realize double-digit growth

  • Creating a more resilient world

    25 Feb 2021

    Joan Woodward's deep expertise in public policy made her the perfect executive to build out the Travelers Institute, and now she’s ushering the think tank into a new era

  • Creating value amid turmoil

    28 Jan 2021

    Susan Ogrodnik-Smith of HUB International New England tells IBA how the pandemic has impacted both the private client business and the work of insurance advisors

  • One of a kind

    28 Jan 2021

    Since the arrival of chairman and CEO Michael Sicard, USI Insurance Services has quadrupled in size and topped $2 billion in revenue

  • Eighty-five years strong

    3 Dec 2020

    During a milestone year for his brokerage, Hylant CEO Mike Hylant reflects on how the business has changed and how his company is keeping up

  • Success in the midst of crisis

    5 Nov 2020

    Leader discusses how COVID-19 has impacted independent agencies and what they need to do to survive – and thrive – going forward

  • A relationship business

    5 Nov 2020

    Lori Spoon has made a career out of building strong bonds with brokers and customers, and she’s put her talents to good use as one of the first leaders at Berkshire Hathaway Specialty Insurance

  • Young and in charge

    8 Oct 2020

    Camille Hicks has taken the challenges she's faced as an insurance professional and turned them into opportunities that set her agency apart