Senior vice president of operations
A former learning behavior psychology student, Belen Tokarski switched gears to insurance after she became passionate about improving processes with technology. After getting an MBA in e-commerce, she took a job with CNA Insurance, where she won two consecutive Quantum Awards from NetVu for the efforts she and her team made to improve the work process for insurance agents. After fifteen years on the carrier side, she chose to swich gears. Now as SVP of operations at Insureon, a leading small commercial direct to consumer agency, Tokarski is responsible for the company’s customer experience and retail sales operations. She is a Certified Business Architect and a member of the Business Architect Association.