HEATHER BOLYARD
Claims assistant vice president
American Modern Insurance Group
As claims AVP for American Modern Insurance Group, Heather Bolyard is responsible for a claims support team that includes data analysts, system analysts, compliance analysts and a special investigation unit. Recently, Bolyard and her team implemented a new claims system called AMsuite Claims, which captures 120,000 insurance claims a year. She also currently serves as vice president for the GuideWire Midwest User group, which includes a dozen insurance carriers who meet to discuss opportunities to improve systems and processes.
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