KATIE CONLEY
VP, services & support and professional services
Zywave
A driving force behind many of Zywave’s programs, Katie Conley has been responsible for embedding an extraordinary customer experience into Zywave’s culture and operations. During her 17 years with the company, Conley has spearheaded many initiatives, including the Net Promoter Score program in 2015, allowing the organization to seek valuable customer feedback that informs and drives business improvement. She also launched Zywave’s new Customer Lifecycle Communication initiative, a project focused solely on helping brokers see immediate value in the software solutions they’ve purchased. “Katie has been a driving force behind Zywave’s dedication to creating a customer-centric philosophy that permeates throughout all departments,” says Dave O’Brien, president and CEO of Zywave. In addition to her duties at Zywave, Conley actively volunteers for the Make-A-Wish Foundation.
