Vice president of service delivery
ReSource Pro
In 2004, Violet Xu became the fourth employee to join ReSource Pro when she started as an entry-level processor. She thrived in the demanding startup environment and was quickly promoted through the ranks due to her skills and capabilities. Xu became head of service delivery in 2007 and began meticulously studying market needs to help improve and enhance customer service. As VP of service delivery, she now oversees 3,000 employees distributed across centers in the US, China and India, serving hundreds of insurance clients around the world.
Having grown up in China at a time when few women were in leadership positions, Xu managed to forge a successful career path, making her a pioneer and role model for other women at ReSource Pro. Under her leadership, the company’s service delivery capacity has grown extensively, securing ReSource Pro’s spot on the Inc. 5,000 list of fastest-growing companies for eight consecutive years. Her delivery teams’ consistently high-quality work and service levels have also yielded a client retention rate of more than 95%.
