Director of professional lines operations
AXIS Insurance
In her 10 years at AXIS, Janice Ratliff has been a driver of change in the company’s operations and specialty business. As head of US operations for the professional lines division of AXIS, she has successfully led the team to become significantly more efficient and effective, which has contributed to improved customer service. Ratliff conducted target operating model reviews for multiple business units and helped implement new IT systems for the AXIS underwriting process. She was also responsible for piloting the internship part of a work-study program, which brought in four high school students from Cristo Rey. Following the success of the pilot program, the company has expanded the partnership to 15 students in 2018.
