Andrew Morrish, Aviva (UK)
Job title: UK P&C claims director
Andrew Morrish, a life-long insurance guy with a passion for customers and technology, is the UK P&C claims director at Aviva. With an unusual combination of experience in IT, change and insurance, he leads the development of digital and analytics solutions aiming to make claims service effortless, fast and fair. His specialities include: operational leadership for large-scale functions; design and leadership of transformational change; insurance claims management for multiple classes; leading and equipping others to succeed; and being productively dissatisfied (he believes there’s always an improvement to be made). Morrish has delivered industry-level technology change and is a regular spokesperson on industry issues and reforms. He is a trustee of two UK-based charities, with particular interest in education and social care provision in Kwazulu Natal, South Africa. He is married with three children; is a Chartered Insurer and holds an MBA from Warwick University.