Cecilia Hidalgo, Chubb (Australia)
Job title: Claims Operations Manager, Australia & New Zealand
Responsible for driving the major support pillars for Chubb’s Australian and New Zealand claims team – including admin, recoveries, TPA management, reporting, integration, projects and continuous improvement – Cecilia Hidalgo is charged with overseeing one of the insurer’s most critical functions. It’s a task she certainly excels in and, under her guidance, Chubb’s claims team has earned a stellar reputation in the market – in fact, brokers voted the insurer best in the Australian market for turnaround time of claims, in the most recent Insurance Business Brokers on Insurers survey. Hidalgo has 17 years’ experience in the insurance industry, 13 years in the Australian market and four years in the Latin American market. In 2019, she featured in the top 25 most important and influential female figures currently operating in the industry put together by Insurance Business Australia. Prior to her time at Chubb, Hidalgo spent almost six years in various roles at AXA including claims assessor, income protection, claims administration team manager and business development manager.