Heather Mathews, Crawford & Company Inc (Canada)
Company: Crawford & Company (Canada) Inc
Job title: Senior vice president
As senior vice president of the National Claims Management Centre (NCMC), Crawford & Company Inc, Heather Mathews is responsible for budgeting, forecasting, interacting with existing and prospective clients, managing resources, and overseeing continuous improvement in regard to workflows and processes. The business units that fall within the NCMC include personal, commercial, human risk and special lines claims, along with appraisal management services, their 24/7 contact centre CLAIMSALERT®, and administrative support services. Mathews has been with Crawford since 1993. Starting out as an all lines road adjuster, she soon became the first sales person in Canada for what was then known as Crawford Healthcare Management Services (now Human Risk Services). Within that division, she held various positions, including sales and Canadian operations management. Following this, she became assistant vice president of sales and marketing and vice president of the healthcare management/human risk division until it merged with the NCMC. Most recently, she was instrumental in the development and execution of the NCMC and became the senior vice president of that division in 2012.