Carol Richmond, Arthur J Gallagher & Co (UK)
chief risk and compliance officer at Gallagher Global Brokerage UK
Carol Richmond joined Gallagher in June 2015 to lead the transformation of the company’s risk, compliance, and financial crime functions and enable the effective integration of acquired businesses following a period of rapid UK expansion. Bringing 30 years’ experience working in regulatory, governance and customer-focused roles in the financial services sector, Richmond has established and grown the operation to support the diverse business and its future strategic growth. As chief risk and compliance officer, Richmond is responsible for regulation and risk across Gallagher’s UK and overseas operations. She also serves on the boards of all Gallagher’s UK-regulated entities. In her early career, she worked in senior roles for the Financial Services Authority and its predecessor regulators and then moved to work for the global blue chip companies Prudential and AXA in the insurance and broking fields where, amongst other roles, she led UK, European, and global risk, governance, and compliance functions at board level. Prior to Gallagher, Richmond was a board director of Aon UK, a role that encompassed driving the company’s strategy and development plans. In 2016, she was voted one of the most influential women in insurance by Intelligent Insurer magazine. In 2017, she won the Business Insurance award of Women to Watch for EMEA. Last year, she was featured in the Insurance Business Global List 100.