Senior director, risk management and claims administration
NJ Transit
In addition to managing cancellations and delays and installing safety controls, NJ Transit is also currently working with Amtrak and the Transportation Security Administration to implement technology that would detect explosives within train stations and ensure top-level security.
Since 2009, James Turner has served as the organization’s director of risk management and claims administration, overseeing risk and insurance matters and handling claims involving third-party bus, rail and light rail, along with workers’ compensation, temporary disability and FELA. Prior to NJ Transit, Turner led the claims team at Prudential Financial.