Claire Muselman, CONTINENTAL WESTERN GROUP
Director of workers’ compensation
CONTINENTAL WESTERN GROUP
With a motto of “making good things happen for injured workers,” Claire Muselman transformed the workers’ compensation claims department at Continental Western Insurance Companies into the Workers Recovery Unit, putting the focus on the injured worker as a person who wants to be productive again. The program is a direct result of Muselman’s 15-plus years of direct claims experience and her passion for providing a better customer experience. Muselman and her team focus on communication and understanding the psychosocial elements that might not be communicated to workers at the beginning of the claims process. On top of her daily responsibilities, Muselman also speaks nationally on the topic of humanity in claims.