“It’s a non-traditional leader that’s going to move a company forward,” said Indira Davidson, AVP, operations at San Antonio, Texas-based financial services group, USAA. “It’s not always the most obvious person for the role. We need to look at the holistic skills that someone can bring to the table and examine all their talents and capabilities.”
As the external environment evolves to become more digital, and new competitors enter the insurance landscape, client expectations are changing so Davidson is constantly driving change within her business to meet the needs of her clients.
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