AXA, insurance platform collaborate to boost service efficiency in Hong Kong

Global insurer takes a step to boost service efficiency in Hong Kong

AXA, insurance platform collaborate to boost service efficiency in Hong Kong

Insurance News

By Abigail Adriatico

AXA Hong Kong and Macau (AXA) has announced a collaboration with global no-code insurance platform CoverGo. This move was made to boost AXA’s service efficiency in Hong Kong by increasing its market speed and improving customer experience.

“As digital transformation has become a prevalent market trend, we are thrilled to collaborate with CoverGo to bolster our digitalisation endeavours,” said Kenneth Lai, chief general insurance officer of AXA Hong Kong and Macau.

CoverGo’s new platform uses an API-driven approach which makes it easy to integrate AXA’s existing system.

“By utilising the digital distribution platform, we can enhance our capabilities and achieve a faster time-to-market, resulting in added value for our business,” Lai said.

“AXA has shown a clear commitment to digitising and streamlining its insurance ecosystem in an efficient and scalable way using CoverGo’s cutting-edge no-code core insurance platform,” said Tomas Holub, founder and CEO of CoverGo. “It’s also a validation of CoverGo’s insurance capabilities, with leading insurers across the globe adopting our platform,” Holub said.

The first product available on the platform is AXA’s SmartHelper Plus, an insurance plan that provides support for foreign domestic helpers with protection plans for local domestic helpers and postnatal care helpers.

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