CFC boosts risk management services within eHealth product suite

“Risks and provider confusion are on the rise,” states expert

CFC boosts risk management services within eHealth product suite

Insurance News

By Ryan Smith

Specialist insurance provider CFC has enhanced its eHealth product suite with the addition of a range of free risk management services for policyholders. The services are provided through a partnership with the Center for Telehealth and E-Health Law (CTeL), and include the first digital training solution designed specifically for telehealth providers.

“Risks and provider confusion are on the rise owing to the explosive growth in telehealth as a result of the huge shift to the electronic delivery of healthcare services and treatments during the global pandemic,” said Tim Boyce, head of professions and healthcare at CFC. “This rapid acceleration has led to inconsistent prescribing rules, varying privacy laws, misunderstanding licensure requirements and non-uniform scope of practice rules. There needs to be a greater focus on tailored risk management to mitigate the rising tide of emerging threats to patient safety.”

Boyce said that more than 65% of incidents reported to CFC were due to emerging risks such as technology errors from AI-powered chatbots and cyberattacks – all of which would have been excluded by traditional medical liability insurance.

“Our new partnership with CTeL will deliver risk management training and services to our insureds to help mitigate this rising tide of complex and emerging liability claims,” he said.

“We’re delighted to partner with CFC,” said Christa Matoli, executive director of CTeL. “It’s refreshing to work with a specialist insurer who is proactive in helping their insureds to better educate themselves as to the risks they face and prevent incidents from occurring.”

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