Independent claims manager Crawford & Company has named Northstar Adjuster (NSA) as its network partner in Vietnam, with the latter now representing Crawford’s business in the country.

Northstar is based in Hanoi and primarily deals in the property, engineering, business interruption, casualty, hull and machinery, marine, goods in transit, and subrogation and recovery lines. Northstar Adjuster general director Luong Dinh Hai said that both the firm and Crawford “share the same commitment” with regards to quality, service excellence, and innovation.

“The partnership will enhance our operations, strengthening our service capabilities and improving our customer experience in Vietnam and the CLMV (Cambodia, Laos, Malaysia, Vietnam) region,” Dinh Hai said in a news release.

Crawford & Company Asia president Veronica Grigg (pictured) also said that this partnership represents a significant step for the firm’s continued growth and expansion in the region.

"This alliance allows us to leverage the strengths of both companies, combining our deep and eminent expertise to handle the most complex claims challenges, achieve our growth ambition, increase our market competitiveness and drive the best claims outcomes for our clients,” Grigg said.

In November, Crawford was also named as Generali’s partner in providing specialist cyber incident response and loss adjusting services to the insurer’s corporate and SME clients.

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