CFC boosts cyber response efforts with new MD

Executive takes helm of line-up with more than 100

CFC boosts cyber response efforts with new MD


By Ryan Smith

Specialist insurance provider CFC has announced the appointment of Roger Francis (pictured above) to the newly created role of managing director of CFC Response.

Francis joined CFC in 2019 as cyber claims director after spending more than 15 years in the information security sector. In his new role, Francis will be responsible for a team of more than 100 global incident responders and cybersecurity specialists operating from offices in London, the US and Australia.

“We believe that retaining our claims and incident-response services in-house enables us to not only command better control over outcomes, but also to get in front of threats to help our customers prevent cyber incidents in the first place,” said Dave Walsh, group CEO at CFC. “With CFC Response, we’ve built the world’s largest in-house team of highly skilled technical experts who form the front line to any client cyber event. CFC Response is one of the most critical areas of our business, and one that is only going to grow both in terms of expertise and importance. With Roger at the helm, we will continue to ensure that our incident response teams around the world deliver unparalleled service to our customers before, during and after a cyber event.”

“The global CFC Response team not only provides our customers with an even faster resolution to their cyber events, greatly reducing their business downtime and costs, it also plays a crucial role in gathering and alerting companies to threat intelligence specific to their business, helping prevent attacks in the first place,” Francis said. “This is the direction the cyber insurance market has to take, and CFC Response will be at the forefront.”

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