icare, together with its claims service providers, is actively offering support to affected employees and employers following a violent incident at Bondi Junction’s Westfield Shopping Centre.
This response comes after an assailant stabbed six people to death and wounded more than a dozen others at the shopping centre on April 13.
Employees impacted during their working hours are encouraged to seek assistance for workers’ compensation claims by contacting icare at 13 77 22 or by lodging a claim through their online system.
Employers in need of help with their policies to support impacted workers are advised to use the same contact number for guidance. Additional resources and a list of FAQs are available on icare’s official website.
For individuals with hearing or speech impairments, icare ensures accessibility through the National Relay Service. Requests for connection to icare's services can be made through the Telephone Typewriter (TTY) line at 13 36 77 or via the Speak and Listen service at 1300 555 727, specifying icare's contact for claims or policy details.
Given the significant emotional impact of such incidents, icare is promoting round-the-clock mental health support through several organisations:
For immediate dangers, the community should contact emergency services by dialling Triple Zero (000).
Authorities have launched a critical incident investigation after the stabbing and subsequent police shooting that resulted in multiple fatalities and injuries.
A Queensland man, Joel Cauchi, 40, was fatally shot by police after allegedly threatening an officer. The incident led to the formation of Strike Force Mcauley by homicide detectives to investigate the circumstances. This inquiry will also undergo an independent review.
