Claims

Why brokers must pump the brakes on tempting settlement offers

Why brokers must pump the brakes on tempting settlement offers

The quick cash payout your property client is being offered could be the worst claim outcome of their life — and insurers themselves are sounding the alarm

Daniel Wood May 15, 2026
The 'secret sauce' to killing avoidable complaints: Inside Ambrose's claims playbook

The 'secret sauce' to killing avoidable complaints: Inside Ambrose's claims playbook

As AFCA sharpens its focus on the low-hanging fruit of claims disputes, a national insurance repair and rebuild specialist encourages the industry to be more pre-emptive and pro-active

Delays, denials, disputes: AFCA warns insurers as complaints surge to record 120,000

Delays, denials, disputes: AFCA warns insurers as complaints surge to record 120,000

As Jim Chalmers prepared to hand down the Federal Budget, the insurance industry's own reckoning was already playing out at the Claims Leaders Summit in Sydney

Why the Claims Operations Stage at Claims Leaders Summit is the room you can’t miss

Why the Claims Operations Stage at Claims Leaders Summit is the room you can’t miss

Leave with playbooks you can use immediately

Brokers as shock-absorbers: Inside the insurer turnaround times squeeze

Brokers as shock-absorbers: Inside the insurer turnaround times squeeze

When brokers need to quietly absorb the lag in insurer systems it can test the limits of client patience

Last look: Your ultimate guide to the Claims Leaders Summit

Last look: Your ultimate guide to the Claims Leaders Summit

Everything you need before stepping into The Fullerton

New mutual model reshapes motor dealerships

New mutual model reshapes motor dealerships

Mainstay Dealerships launches a member-owned mutual fund built for new car franchise dealerships

'Brokers wanted options': HDI Global takes aim at Australia's film insurance void

'Brokers wanted options': HDI Global takes aim at Australia's film insurance void

'They're not only getting an alternative, but one with international capability and the ability to provide a more efficient transaction'

Top 10 reasons to attend Claims Leaders Summit 2026

Top 10 reasons to attend Claims Leaders Summit 2026

Learn from 30 speakers, swap ideas with 350 industry peers

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