Complaints kept rising after the window closed – and that is AFCA’s problem
Roxanne Libatique Jun 29, 2026
Which insurers earned broker recognition for claims performance this year?
The acquisition is Halliwell's fifth strategic move in the APAC region since entering the market in 2023
After years of public battering over flood claim failures, Australia's insurance industry is quietly winning back some consumer trust
From plastic pipes to timber, the price of repairs is shifting fast
The insurance claim lodged with the Suncorp brand by a physically disabled Western Sydney pensioner has taken so long to resolve her home is now riddled with toxic black mould
Policyholders filed more complaints despite fewer recorded breaches
Insurers are pouring money into digital upgrades but fragmented teams, record complaint volumes and an AI fraud wave are exposing cracks brokers will have to navigate
The quick cash payout your property client is being offered could be the worst claim outcome of their life — and insurers themselves are sounding the alarm
A broker playbook for spotting water exposures
