AIG unveils global head of operations

Incoming name also taking on another top role

AIG unveils global head of operations

Insurance News

By Terry Gangcuangco

Coming onboard American International Group (AIG) in the second quarter is executive vice president Claude E. Wade (pictured), who will serve as global head of operations and chief digital officer.

Wade is making the switch from BlackRock where he was most recently global head of client experience and Atlanta Innovation Hub head. He will bring more than three decades of operational strategy and innovation experience to AIG. His credentials also include years spent at Marsh McLennan subsidiaries Marsh and Guy Carpenter.

“I am thrilled to join AIG and to work with [president and chief executive] Peter Zaffino again as the company continues on its journey to achieve operational excellence and become a top-performing company,” commented the incoming EVP, who is based in New York.

“With the investments AIG is making in digital capabilities, combined with Peter’s vision for AIG’s future, I am confident we will drive profitable growth and innovative client and distribution partner solutions that are transformative in the insurance industry.”

Zaffino, meanwhile, highlighted that a key dimension of the insurance group’s ongoing transformation is centred on improving and simplifying its clients’ and distribution partners’ experience with the firm.

The CEO noted: “We are investing in technology and talent to develop industry-leading capabilities. Claude is a proven executive with operational, digital, and insurance expertise, as well as a track record of delivering sustained profitability improvement.”

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