“Workers who know they’re trusted perform better and are much easier to retain. It’s important for business owners to take a serious look at the company benefits of increasing trust—it changes everything,” observed Steve Garber, co-founder at PayCrew
in a recent report.
The firm operates a platform that tracks production and performance.
Further, Garber said that trust is not impossible to achieve in the organization. In fact in can be learned and fostered, and behavior can be changed.
Foremost on your list should be focusing on results. Garber explained that as the company envisions its goal of a culture of trust, it is important to take responsibility for results, “not opinions or personalities.”
All members of the team should likewise be held accountable for their actions, Garber advises. “Clearly define job duties and responsibilities and hold each other accountable for each person’s job. Unclear job duties and responsibilities have created chaos and unhealthy relationships in many companies,” he explained.
Finally, he stressed the importance of transparency. “Become comfortable sharing information. Involve those who will be affected by measuring results and invite their input. Don’t use the ‘my way or the highway’ approach,” he noted.
“Efforts spent to measure production and keep score will increase focus on the culture the company actually builds, and will create confident, open, honest communications that result in fun, enjoyment and an increased quality of life for the whole company,” Garber added.
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