AIA Singapore has entered into an exclusive partnership with global medical management firm Medix to provide personal medical case management services (PMCM) to customers.

The service is the first of its kind in the country, and aims to help Singaporeans facing serious medical conditions by making sure they obtain the right diagnosis as fast as possible, have access to optimal treatment, and are supported through their treatment journey till recovery.

“The strategic partnership with Medix helps to ensure that the right diagnosis is reached and the best possible treatment, inclusive of personalised support, is provided to customers every step of their medical journey,” said AIA Singapore CEO Patrick Teow. “We are confident that with this exclusive partnership, we are able to empower our customers to live healthier, longer and better lives.”

Under the partnership, AIA Max Essential A and A Saver policyholders will be able to use Medix to receive personal support along each step in the management of their serious medical conditions.

Services include medical assessment, re-evaluation, referral for testing, ongoing multi-disciplinary consultations, and long term medical guidance by Medix’s 300 in-house doctors and a global network of over 3,000 independent specialists. The service is provided for a period of at least three months.

“Patients with serious medical conditions often have many questions about their care options and experience a great deal of stress and anxiety. They need ongoing support throughout their treatment journey to help them cope with complications, side effects and provide emotional support,” AIA Singapore COO Melita Teo said. 

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