AIA Singapore partners with Government Technology Agency

Initiative to allow easier access and verification of policyholders' digital identities

AIA Singapore partners with Government Technology Agency

Insurance News

By Gabriel Olano

AIA Singapore has launched a new digital service, enabling SingPass users to authorise the retrieval of personal data from MyInfo via SingPass Mobile.

The service was developed in partnership with the Government Technology Agency (GovTech). According to a statement by AIA, it is one of the first in Singapore among insurers, facilitating faster and more secure transactions for customers. It will also increase operational efficiencies for the company.

Effective immediately, AIA’s customers can enjoy the following benefits when they purchase new insurance policies:

  • The ability to digitally authorise and authenticate the use of MyInfo data 24/7, conveniently, and securely using SingPass Mobile;
  • Application forms are pre-filled upon the user’s authorisation;
  • User data is always accurate, secure and up to date; and
  • Seamless application and faster inception for new policy applications using MyInfo data.

Read more: Singapore mulls data portability for insurers, other service providers

The collaboration is part of AIA’s digital transformation efforts, aligned with Singapore’s Smart Nation ambition which includes establishing a single, national standard for secure and seamless digital transactions.

“As key government initiatives under the National Digital Identity platform, MyInfo and SingPass Mobile have enabled AIA Singapore to deliver a more intuitive digital experience for their customers,” said Kwok Quek Sin, senior director for national digital identity at GovTech.

“We will continue to work with business partners across sectors to create services that can further drive the evolution of the digital identity ecosystem in Singapore.”

“The collaboration with GovTech and recent introduction of AIA Pay EZ, our online payment system, builds on AIA Singapore’s comprehensive digital eco-system, which we are constantly enhancing to better meet the evolving needs of customers and to future-proof our services in a digitally-driven society,” said Melita Teo, chief operations officer of AIA Singapore.

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