The new platform contains various connected digital tools, which are designed to help its consultants provide a more efficient and seamless service.
It functions as the insurance consultants’ personalised digital business cards, highlighting consultants’ experience, product knowledge, as well as their professional awards and achievements. Customers can contact individual consultants directly via the page, get the latest news, and promotional offers of products, as well as corporate information. It allows insurance consultants to engage consumers in a professional manner, and help them become brand ambassadors for Chubb Life.
Chubb Life has also released several digital tools to complement Chubb LinkSM in the sales process and make the customer experience more comfortable and efficient. These include an online platform for policy applications with an e-signature function, an online customer portal that allows policyowners to manage their policies anytime, and a mobile application to support insurance consultants in managing their business and customer portfolio.
“We are proud to introduce Chubb LinkSM as an industry-first personalized digital platform for insurance consultants,” said Michael Ho, president of Chubb Life Hong Kong. “In today’s digital age, we understand customers expect to be served anytime anywhere. Chubb LinkSM and our other digital solutions prove our commitment in crafting superior products and services for our customers. We continue to equip our insurance consultants with the state-of-the-art tools to serve their customers better.”
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