Aon has announced four new appointments within its reinsurance solutions client services function, naming Steve Clark (pictured above) as global head of claims and client services advocacy.
Ann Field has been appointed global head of client experience. Matt Moore has been named head of client services and advocacy in North America for reinsurance solutions, and David Griffiths will expand his responsibilities as global head of claims strategy and innovation.
In his new role, Clark will oversee Aon’s global advocacy proposition, providing support and expertise to clients in managing claims. He will lead efforts to drive transformational change across geographies and solution lines, focusing on delivering business outcomes and maintaining Aon’s position in the reinsurance market, according to a company statement.
Field will work with product and client segment leaders to improve advocacy efforts, enhance client satisfaction, and support business growth. She will also collaborate with Aon leaders across technology, business services, and client advocacy teams to continue refining the client services operating model.
Moore will be tasked with aligning North America client services – including claims, accounting, and collateral functions – with Aon’s global advocacy framework. His role will include working closely with technology and strategy partners to identify opportunities and consistently implement transformational initiatives in North America, the company said.
Griffiths will also extend his role to strengthen Aon’s claims proposition and support broader claims-related initiatives.
The swathe of appointments follows growth within Aon’s reinsurance division. In 2024, the unit reported steady growth, achieving 7% organic revenue growth for the full year and 6% in the fourth quarter.
This performance was driven by robust activity in treaty placements and the strategy and technology group, along with a notable increase in insurance-linked securities (ILS) transactions. The division's revenue rose from $2.5 billion in 2023 to $2.7 billion in 2024.
The broader risk capital segment, encompassing reinsurance solutions and commercial risk solutions, generated $2.5 billion in revenue for Q4 2024, marking a 13% increase compared to the same period in the previous year.
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