Windshield-replacement schemes drive up Florida insurance rates

Windshield-replacement schemes drive up Florida insurance rates

Windshield-replacement schemes drive up Florida insurance rates

Windshield-replacement schemes are causing a spike in the price of auto insurance throughout Florida, the state’s insurance commissioner has said.

The schemes, which are most rampant in the Tampa Bay area, involve drivers with cracked windshields signing over insurance benefits to repair contractors. Some of those contractors then charge insurance companies inflated prices for their work.

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Insurers say that the “assignment of benefits,” as the practice is known, has become a magnet for fraud and abuse, according to a report by local news station ABC 27. That fraud and abuse often occurs through no fault of the policyholder.

Florida law mandates that windshield-replacement claims cost nothing out-of-pocket for insured drivers. That creates an opportunity for repair contractors looking to bilk insurers, ABC 27 reported.

“Consumers are told that there is a crack in their windshield, and ‘We can replace it right here in the parking lot for you,’” Florida Insurance Commissioner David Altmaier said. “‘We just need you to sign this form, please.’ What this is, is an assignment of benefits. They replace the windshield, and there is a dispute between the windshield company and the insurance company that goes to litigation. It begins to start to drive costs up.”

Altmaier said that there were 19,000 “assignment of benefits” windshield-claim lawsuits in Florida in 2016 alone. A decade before, there were less than 500.


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1 Comments
  • Texasnole 8/22/2017 8:35:03 AM
    I found that my insurer shopped the broken windshield, found an immediately available technician and had the repair done in fewer than two hours. I didn't have to do anything but report the breakage to my carrier. It appears that carriers need to do a bit of customer education in this regard, so they can control as they always want to do.
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