AIG Malaysia recognised for excellent motor claims turnaround times

This marks the fourth time the insurer has won the award, with three straight from 2011-2013

AIG Malaysia recognised for excellent motor claims turnaround times

Insurance News

By Gabriel Olano

AIG Malaysia Insurance Berhad was named as Best Insurer for 2016 at the MRC Symposium 2017 held last week, based on its motor insurance business’ performance.
The insurer was recognised for its industry-leading turnaround time in motor claims approval among general insurers in Malaysia. This is the fourth time AIG Malaysia has won the award, having won it three consecutive times in 2011, 2012, and 2013.
“We are truly honoured to receive this award and to be recognized as a leader in the industry for our commitment to providing our customers exceptional motor claims service,” said Antony Lee, chief executive officer of AIG Malaysia. “We have set a benchmark with our claims processes here at AIG Malaysia and will keep pushing ourselves to stay ahead of the competition.”

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“This is even more important with market liberalization when car owners will need to make that important decision comparing price with service quality,” Lee added.

Established in 1998, MRC is the sole concessionaire appointed by the General Insurance Association of Malaysia (PIAM) to build a database and reduce subjectivity in motor insurance claims estimation and compensation.  It is also endorsed by the Bank Negara Malaysia (BNM), the country’s central banking institution.

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AIG launches telematics app
Online simulator to assist Singapore motorists in making claims
Central bank slams competition commission’s fining of insurers

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