AXA, UMP enter partnership for one-stop cross-border healthcare services

Initiative expected to enhance medical support for GBA customers

AXA, UMP enter partnership for one-stop cross-border healthcare services

Insurance News

By Kenneth Araullo

AXA Hong Kong and Macau and UMP Healthcare have formed a strategic partnership to offer enhanced cross-border medical and healthcare services to customers.

This collaboration represents AXA's first foray into extending its general practitioner clinic services to mainland China, notably enhancing medical support for customers in the Greater Bay Area. Through UMP's extensive medical networks and administrative capabilities, AXA customers in mainland China will have access to a wider array of medical treatments and services.

The growing development in the Greater Bay Area has led to increased cross-border travel, raising the demand for cross-border medical and healthcare services. In response, AXA and UMP's partnership integrates UMP’s mainland China clinics into AXA’s medical network. This expansion extends to significant cities in the Greater Bay Area, including Guangzhou, Shenzhen, Foshan, and Zhuhai, and other major cities like Beijing, Shanghai, and Chongqing, offering around 20 service points.

Eligible AXA customers can avail themselves of cashless services at designated mainland clinics. The partnership also facilitates cross-border specialist referral services for further medical treatment, if needed. Additionally, medical transportation services can be arranged for customers to return to Hong Kong for advanced treatments, including oncology diagnosis, day surgeries, and medical imaging exams.

The collaboration ensures that eligible AXA customers receive a level of service in mainland China comparable to the high standards in Hong Kong. Customers can easily find information about designated AXA clinics in mainland China through the Emma by AXA app. On the day of their appointment, they can present their medical card and identification to enjoy cashless services.

If further medical intervention is required, the mainland clinic can issue a referral letter to a specialist. UMP will then assist in scheduling appointments for prompt specialist consultations in Hong Kong. In cases of urgent medical needs, cross-border medical transportation services will be arranged for treatment at a designated specialist or private hospital in Hong Kong.

Furthermore, AXA has integrated UMP’s oncology centres into its network, offering comprehensive cancer care services, from examination and diagnosis to treatment and rehabilitation, managed by specialist teams in Hong Kong.

“We are delighted to deepen our partnership with UMP, effectively leveraging the strengths of both companies to enhance the quality of cross-border healthcare services,” said Emily Li, AXA’s chief employee benefits and wellness officer. “This partnership allows customers who reside in the mainland and/or frequently travel to the Greater Bay Area to enjoy convenient and exceptional medical services on par with Hong Kong’s high standards. The inclusion of general practitioner clinics from mainland China into our network and the establishment of a one-stop cross-border medical experience represent important milestones in our growth strategy in mainland China. By offering more comprehensive networks and diversified, personalised healthcare protections and services, we demonstrate our commitment to fully supporting our customers’ needs. This is a testament to our role as a trusted lifelong partner for our customers.”

AXA plans to expand its medical network in mainland China further, including services like screenings, colonoscopy, and gastroscopy, aiming to offer a broader range of exceptional cross-border healthcare services to its customers.

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