Robot sells travel insurance at Japan’s main airport

Aside from dispensing insurance advice, the robotic employee also gives directions

Robot sells travel insurance at Japan’s main airport

Insurance News

By Gabriel Olano

Travelers passing through Narita Airport, Tokyo’s main international gateway, may meet Kokoro, a robot assistant that sells travel insurance. She also provides directions towards the nearest restroom or restaurant.
Kokoro was developed by Sanrio, the company behind Hello Kitty, and software developer Kyoei Sangyo. She is running on a trial basis at the fourth floor of the south wing of Terminal 1, reports Nikkei.
Resembling a young woman with black shoulder-length hair and dressed in a suit accessorized with a scarf, Kokoro has no legs due to being seated behind a counter. Before interacting with visitors, she will ask them to choose between Japanese or English dialogue.

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Kokoro is operated by Greenport Agency, a provider of overseas travel insurance and foreign exchange services. Her main job is to tell travellers to take out travel insurance. An estimated 10% of people flying out of Narita are reportedly uninsured.
In one instance, Kokoro warned that travellers to Hawaii that do not have insurance will be charged ¥50,000 (US$441) if they call an ambulance there. Aside from insurance advice, she also provides directions around the airport.

The robot uses technology to convert human speech into text, which is sent to a cloud system for analysis. The data will be used to develop improved responses to the most frequently asked questions, hereby allowing Kokoro to learn. The robot and cloud system reportedly cost around ¥9 million (US$80,000).

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