Specialist insurer Beazley has announced the launch of an online booking system that will allow brokers to arrange virtual appointments and secure relevant documentation from underwriters.
Beazley Booking, built in collaboration with Microsoft and IT consultant Redspire, enables brokers to view underwriter availability, book a meeting time, upload an agenda and documents, and view all of their scheduled meetings with Beazley underwriters. The application aims to ensure that brokers retain consistent access to their underwriting contacts during social distancing, and as the insurance industry adopts more flexible work practices in the long term. It also gives underwriters access to a detailed log of broker inquiries and appointments.
Beazley is rolling out the system to cyber and technology and property broking partners in the London market, with new lines to be added in the coming months.
“Beazley Booking uses the Microsoft Power Platform to improve the quality of interactions with brokers and ensure that our underwriters have access to data that can help improve service in the future,” said Mark Moerdyck, chief technology officer at Beazley. “This is not only a system that improves our service during this period of social distancing but also has the capability to provide long-term support as the market adapts to a more efficient and flexible model.”
“We have been working very hard to ensure we retain the same standard of access and responsiveness for brokers while working remotely,” said Paul Bantick, Beazley’s global head of cyber and tech. “In the London market particularly, the temporary closure of the Lloyd’s trading floor due to the pandemic has changed the dynamic of the market and accelerated the adoption of new ways of working. As we come out of lockdown, we know that some of these more flexible working practices will ensue. This was an opportunity to invest in making our virtual interactions with brokers slicker and more efficient with expanded functionality and features.”
“Beazley Booking empowers brokers to arrange appointments with us using a user-friendly and intuitive application,” said Simon Jackson, head of open market property at Beazley. “It helps to ensure trading with us is as frictionless and straightforward as possible.”