Hong Kong Insurance Authority unveils enhanced anti-scam charter

Financial institutions called to shield consumers from fraud

Hong Kong Insurance Authority unveils enhanced anti-scam charter


By Roxanne Libatique

Hong Kong's Insurance Authority (IA), in coordination with the region's financial regulatory entities, has launched the updated Anti-Scam Consumer Protection Charter 2.0.

This initiative aims to encourage financial institutions to adopt proactive measures to protect customers from the perils of illegal digital activities, highlighting the vital importance of personal information security.

What is the Anti-Scam Consumer Protection Charter 2.0?

The charter outlines specific commitments for all signatory organisations. These commitments include:

  • the prohibition of sending instant electronic messages that include hyperlinks for collecting personal data
  • the inclusion of anti-scam warnings in communications to both clients and the public
  • the provision of adequate channels for customer inquiries
  • the improvement of training for customer-facing staff

Among the 230 entities expressing their support for the charter were 73 authorised insurance companies and licensed insurance brokerage firms.

IA CEO Clement Cheung expressed his endorsement of the united stance taken by the financial sector's regulators.

“The charter is a cross-sector initiative that underscores our collective resolve in combatting digital frauds and scams. The IA will strive to maintain a reliable and convenient environment for normal business transactions to be conducted, hence preserving public confidence in the insurance industry,” he said.

The IA also recently entered a strategic partnership with the Hong Kong Police Force to boost investigative efforts.


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