Allianz Worldwide Care to employ artificial intelligence

AI push in the insurance industry continues – this time through an app

Allianz Worldwide Care to employ artificial intelligence

Insurance News

By Terry Gangcuangco

Leveraging Artificial Intelligence (AI), Allianz Worldwide Care has launched a new feature on its MyHealth app called the Symptom Checker.

Using AI, the app is able to anonymously ask questions about medical conditions – providing a preliminary evaluation of symptoms to assess whether or not the user needs medical treatment.

“Developed in conjunction with medical professionals, the Symptom Checker is by no means a replacement for the real thing. It is, however, a valuable tool to be used to secure an initial assessment for our members and we’ve had an incredibly positive response so far,” commented Alexis Obligi, chief sales & marketing officer at Allianz Worldwide Care.

Part of Allianz Worldwide Care’s ‘Digital by Default’ strategy, the Symptom Checker feature enables
members to access helpful information digitally.

Obligi said: “We have always pushed ourselves to be leaders when it comes to technology in this area. Our members expect continuous innovation, and we are seeing a strong trend towards digital usage and uptake in paperless claims submissions.”

According to Allianz Worldwide Care, more than half of claimants now use the MyHealth app to submit medical claims. Exceeding claim submissions via traditional methods such as post and email, the number of claims submitted through MyHealth has surged to about 750,000.

The free app – available in English, German, French, Spanish, and Portuguese – has been downloaded almost 230,000 times.

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