Aviva points at claims industry after data theft

Fraudsters will continue to target insurers and consumers it warns

Aviva points at claims industry after data theft

Insurance News

By Terry Gangcuangco

We recently told you about the former Aviva manager who sold confidential data to a fraudster – now we’ll have you know where the insurer believes some of the blame rests.

“Until the financial incentives at the heart of the injury claims process are removed, consumers and their insurers will continue to be targets for those who seek to profit from accident claims,” commented an Aviva spokesperson on the case, as quoted by The Law Society Gazette.

According to Tracey Miller, in 2013 she was approached by a man after work and was offered to be paid in exchange for contact details from Aviva’s files. The man used the information for fraudulent claims.

“Miller abused her position of trust within her organisation and instead of doing the right thing and alerting her employer about being approached by a fraudster, she instead greedily decided to set-up a deal with him,” said City of London Police’s detective sergeant Matt Hussey, as quoted by the report.

She has been ordered to pay £4,500 (approximately SGD$7,970) compensation for receiving a bribe (of the same amount) and supplying confidential data. Miller was also handed down a suspended two-year prison sentence.

Judge Beverley Lunt cited the “lure of money” when she addressed Miller regarding the defendant’s actions.

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