AXA nets HR awards double in Malaysia

Firm shares several measures it implemented to improve employee engagement and welfare

AXA nets HR awards double in Malaysia

Insurance News

By Gabriel Olano

Mohd Syukri bin Ahmad Sudari (rightmost), chief people officer of AXA Affin General Insurance, at the inaugural Malaysian Employers Federation Employer Excellence Awards

AXA Affin General Insurance Bhd has been recognised for its HR practices, receiving the gold award at the inaugural Malaysian Employers Federation Employer Excellence Awards and the silver award at the HR Excellence Awards 2019 in the innovation category.

According to a statement from AXA, the Malaysian Employers Federation Employer Excellence Award 2019 was held in conjunction with its 60th anniversary celebration and aims to recognise excellent employers with outstanding HR policies in the country.

“At AXA, we are driven by a strong purpose to empower people to live a better life,” said Mohd Syukri bin Ahmad Sudari, AXA Affin’s chief people officer. “As we are gearing up for industry 4.0, it is imperative for us to accelerate and futureproof our workforce to enrich the value we deliver to our customers. To achieve this goal, we need to foster an agile, innovative and people-centric culture—it is about being personal, engaging and progressive.”

The insurer said that it implemented several measures to drive innovation, simplification, and better engagement among employees, namely:

  • Rolled out robotics process automation in recruitment, engagement, rewards and recognition as well as performance management. AXA also introduced Alex the Robot, which has reduced recruitment turnaround time by 70%, allowing employees to focus more on value-added tasks instead of manual administrative work.
  • Deployed Amber, an artificial intelligence chatbot assistant that gathers employees’ feedback throughout their journey with AXA.
  • Invested in learning and development programmes that allow employees to update their knowledge and skills conveniently and on the go.
  • Made efforts to improve work-life integration among the workforce. This includes a compressed work schedule arrangement, which allowed employees to take two Mondays or Fridays off in a month, by working an extra 45 minutes for nine consecutive days.

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