AXA opens shared services centres in Kuala Lumpur, Manila

New facilities to serve as centres for actuarial and technical expertise

AXA opens shared services centres in Kuala Lumpur, Manila

Insurance News

By Gabriel Olano

AXA has opened two shared services centres – one in Manila and another in Kuala Lumpur – to fulfil the company’s regional strategy needs.

The facilities will serve as information technology hubs for AXA in Asia, later bringing in the Japanese market. They are considered centres of actuarial and technical expertise, such as product pricing and valuation, and will provide training to AXA’s other Asian units to improve their processes and methods.

“Our vision is to enable business transformation and innovation by leveraging on technology in Asia,” said Marc Blottiere, chief operating officer of AXA Asia. “These shared service centres are a testament to our long-term commitment toward investing in the region.”

The Manila centre will employ up to 300 people, while the one in Kuala Lumpur will have around 200 employees. The locations were chosen because of their booming business process outsourcing and information technology industries.

The establishment of the two centres is part of a regional reorganisation effort by the France-based insurance giant. In August 2017, AXA cut around 250 jobs from its Hong Kong information technology unit, and revealed plans to shift these roles to the two service hubs.

“This move is critical to our transformation because it will enable us to increase our internal technology capability at an affordable cost for our entities,” said AXA Asia CEO Doina Palici-Chehab in August.


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