The Life Insurance Association of Malaysia (LIAM), General Insurance Association of Malaysia (PIAM), and the Malaysian Takaful Association (MTA) have issued a joint response to the movement control order issued by the Malaysian government.

The order is in effect from March 18 to March 31. According to the three associations, they are taking proactive steps in ensuring that essential insurance services provided to customers will continue during these two weeks.

“The Movement Control Order is a good social distancing strategy to contain the spread of the COVID-19 pandemic,” the statement said. “Insurance companies and takaful operators remain committed to ensuring that all aspects of insurance protection to policyholders are not affected during this period.”

In order to minimise face-to-face contact, the associations urged the public to adopt digital platforms as a form of communication with all insurers and takaful operators via e-payment, direct distribution channels, and other online platforms.

Otherwise, customers were encouraged to digitally contact their agents or brokers for assistance in getting in touch with insurers.

The associations also assured the public that insurance companies and takaful operators will remain open to provide services to their customers. Furthermore, the Accident Assist Call Centre Hotline number 15-500 will be operational during the emergency period to provide roadside and accident assistance.