These initiatives, the insurer says, reflect Chubb’s commitment to digitisation for improving customer experience.
The Chubb Claims Centre is designed as an intelligent online platform to streamline the claims process. It allows for claims to be processed with just a few clicks, tailored to the claim type and value. The platform is accessible on all digital devices and features user-friendly functionality. Customers can upload necessary documentation directly, facilitating a faster claims process.
MY Chubb Motor Assist provides 24/7 vehicle roadside assistance to Chubb’s motor insurance customers and is also available on various digital devices. This digital solution enables customers to easily interact with Chubb by sharing their accident or breakdown location, selecting a preferred destination workshop with real-time tow-truck tracking, viewing towing costs based on distance, and receiving updates on their vehicle's repair status.
“Chubb Claims Centre and MY Chubb Motor Assist are dynamic digital solutions that provide convenient and simple access for our customers,” said Steve Crouch (pictured above), country president for Chubb in Malaysia. “We understand that customers’ expectations are constantly evolving and are committed to continually leveraging emerging technologies to enhance the customer experience across all touchpoints in our business.”
In other recent developments in the region, Chubb has announced the promotion of Ben McGregor to the position of head of property, APAC and Japan, for its general insurance business.
What are your thoughts on this story? Please feel free to share your comments below.