Ping An expands disaster risk intelligence platform globally

Platform issued early warning ahead of Beijing hailstorm

Ping An expands disaster risk intelligence platform globally

Technology

By Roxanne Libatique

Ping An Property & Casualty Insurance Company of China (Ping An P&C) has introduced a global version of its disaster risk intelligence platform, EagleX, as insurers face growing exposure to climate-related natural disasters across Asia and globally.

The platform – which integrates artificial intelligence, satellite monitoring, and data analytics – is designed to support risk assessment, early warning, and claims verification for insurers, governments, and corporate clients.

The launch reflects a broader strategy by Ping An Insurance Group to combine insurance services with technology-driven risk management capabilities.

Broader risk mapping and alert services

Originally developed for the domestic Chinese market in 2017, EagleX now provides coverage beyond China, enabling risk detection and management across multiple geographies.

It processes over 2 trillion data inputs – including topographical, meteorological, and insurance records – to monitor and forecast events such as typhoons, earthquakes, and extreme rainfall.

The new global version provides three principal features:

  • disaster risk maps
  • real-time alerts
  • satellite-supported loss assessments

These functions assist insurers with underwriting and pricing while offering tools for governments and businesses to implement preventive measures.

The system delivers alerts via mobile applications, SMS, and voice messaging, with coverage extended to over 67 million users last year.

In 2024 alone, EagleX issued 10.5 billion warnings and flagged thousands of high-risk scenarios.

One notable case involved identifying terrain instability during a hydropower project in Pakistan, allowing pre-emptive action that reportedly averted significant losses.

Emergency response during Beijing storm

The operational capabilities of EagleX were recently demonstrated when a hailstorm hit parts of Beijing on May 13.

According to Ping An P&C, the system detected the storm in advance and issued alerts to more than 3 million individual users and 20,000 businesses.

The insurer activated a cross-regional response, dispatching over 2,000 personnel and 43 claims specialists to affected areas.

By May 19, more than 31,000 claims had been filed, with 10,400 settled and payouts totalling approximately RMB62 million.

The company introduced simplified claims procedures for minor damage cases, waiving in-person inspections and accepting photographic evidence for settlements below RMB10,000.

Insurance gaps in the face of climate risks

The expansion of EagleX aligns with growing concerns about insurance shortfalls in the face of climate volatility.

A recent report by WTW identified widespread flooding during the 2024 South Asian monsoon season as a clear indicator of the region’s increasing risk.

Countries including India, Nepal, Pakistan, and Bangladesh saw substantial infrastructure and agricultural damage, with losses largely uninsured.

According to WTW, between 80% and 90% of economic losses in South Asia from weather-related events are not covered by insurance.

The report cited damage to cotton and rice production, transportation routes, and hydroelectric facilities, all of which contributed to broader economic disruption.

Meanwhile, Zurich Insurance’s global analysis placed the current natural catastrophe protection gap at US$180 billion – a figure that has expanded by 65% over five years.

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