Operations Claims Manager
Andrea is responsible for management of claims globally for FM Global and AFM’s Australian clients. Additionally, she manages loss adjustment activities within the Australian Operations geographical territory, providing first-hand experience in the strategic management of large and complex property damage and business interruption losses.
Andrea joined the Company in 2002 in Windsor UK, as an Adjuster. She then worked in Sydney for 5 years and our Paris Operation for 3 years, before returning to Australia as Claims Manager in 2016. Andrea holds an Honours degree in Economics and has over 25 years insurance industry experience. She has gained experience handling large and high-profile losses in Australia, UK and Continental Europe.
The FM Global claims team handle clients losses across a diverse range of industries, including Power Generation, Mining, Chemical, Universities Real Estate and Retail.
In 2020, the FM Global claims team that Andrea leads won an unprecedented third successive Mansfield Awards for Claims Excellence in the Corporate Property category. Based on votes from policyholders and brokers, this award independently validates the outstanding claims service provided under Andrea’s leadership.
Alongside handling losses, Andrea and her team provide educational workshops for policyholders and brokers on policy coverage. Explaining the scope of coverage and any exclusions provides a high level of contract certainty for clients. Loss scenarios are reviewed and analysed to provide robust testing of the coverages.
Andrea is seeking to help others follow in her footsteps. She is passionate about using her position to support up and coming professionals in the insurance industry. She provides formal and informal mentorship within the FM Global group and externally; has actively increased the diversity of the claims team and assigns work within the team to ensure that all adjusters are assigned complex and high challenge losses to support their career development.