When complaint numbers rise, the instinct is often to ask the simple question: what’s driving it? In today’s insurance environment, however, the answer is rarely straightforward, says Katrina Shanks, CEO of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)
Katrina Shanks Jun 25, 2026
In his latest IB column, NIBA CEO Richard Klipin makes the definitive case for the insurance broker as Australia's trusted risk adviser
In her first column for IB as ANZIIF CEO, Katrina Shanks argues that insurers can write all the rules they like but without the right skills, trust is still on shaky ground
How UAC's new Leadership Academy is bridging the post-pandemic skills gap and future-proofing Australia’s underwriting talent pipeline
Richard Klipin charts progress during "a significant year" for brokers
In his first IB column, Richard Klipin reviews 2024
Public company executives can expect increased scrutiny of personal performance
Insurers cannot not forget "times gone by"
There's been many superlative events in 2022
A broker playbook for spotting water exposures
