Richard Klipin sets out the evidence behind the draft Insurance Brokers Code of Practice, from complaint volumes to strata breach findings

When complaint numbers rise, the instinct is often to ask the simple question: what’s driving it? In today’s insurance environment, however, the answer is rarely straightforward, says Katrina Shanks, CEO of the Australian and New Zealand Institute of Insurance and Finance (ANZIIF)

In his latest IB column, NIBA CEO Richard Klipin makes the definitive case for the insurance broker as Australia's trusted risk adviser

In her first column for IB as ANZIIF CEO, Katrina Shanks argues that insurers can write all the rules they like but without the right skills, trust is still on shaky ground

How UAC's new Leadership Academy is bridging the post-pandemic skills gap and future-proofing Australia’s underwriting talent pipeline