Insurance Australia Group (IAG) has published the latest edition of its annual quality report, which outlines the results of the company’s repair quality inspections for motor and property claims in Australia.
According to the 12-page report seen by Insurance Business, here are the numbers for the 2022 financial year:
|
Repairs |
Number of quality inspections |
Quality inspections as a % of authorised repairs |
Number of potential safety issues |
Number of quality issues logged |
|---|---|---|---|---|
|
Motor |
54,688 |
18.3% |
39 |
1,389 |
|
Property |
2,867 |
9.6% |
36 |
127 |
Commenting on the release of the document, executive general manager for direct claims Luke Gallagher said: “The past few years of the pandemic have provided a range of challenges, but our investments in the latest digital technology and innovations, such as virtual property assessing, have allowed us to maintain our focus on providing quality, safe, and efficient repairs for our customers in line with our quality plan.
“Our focus over the past year has been supporting our customers impacted by some of the most devastating storms and floods on record. We’ve helped our customers through these challenging times by providing emergency support such as temporary accommodation, and helped them get back on their feet by providing the best possible motor or property claim experience.”
IAG’s latest quality report for Australia – where the insurer is known for brands such as NRMA Insurance, CGU, WFI, and ROLLiN’ – can be accessed here. The company has been publishing data on repairs quality for 10 straight years now.
