Mental illness cover and other insurance issues will be discussed in the 2016 Australia National Conference themed “Beyond the promise – a new resolve”
in 8 September in Melbourne.
John Price, lead ombudsman of General Insurance, will lead a session on the different
mental illnesses, issues concerning mental health and insurance, and FOS’ approach to insurance disputes involving mental health.
Said session will also be attended by FOS and industry representatives and health professionals including Sue Harrison of Psychiatric Disability Services Vic; Brenda Staggs, Legal Aid NSW; and John Anning, GM Policy Regulation, Insurance Council of Australia
Another session, which will involve an expert panel consisting of Price; Jamie Orchard, FOS EGM Resolution; Benjamin Sutherland, FOS conciliator; and Tim White of Allianz
, will explore the benefits of conciliation, and share practical experiences of developing negotiation options, considering alternatives, and reaching successful early agreements.
An industry panel facilitated by The Chaser’s Julian Morrow will discuss how professional standards can be improved. The panel will also include experts from the industry, community, and regulation, including Vicki Mullen, ICA consumer relations & market development GM; Alan Kirkland, Choice CEO; Steven Munchenberg, Australian Bankers’ Association CEO; Sarah Edmondson, ASIC
strategic intelligence senior specialist; and Dante De Gori, Financial Planning Association of Australia CEO.
Katharina Kuehn, one of Australia’s first and leading consumer neuroscientists and an expert in tapping into the non-conscious, often irrational nature of consumer decision-making, will serve as keynote speaker. Kuehn will provide insights that will help dispute resolution professionals to identify key issues that need to be addressed when dealing with customer complaints.
Registration for the FOS conference closes on 30 August 2016. Click here
FOS to hold dispute resolution conference
Australia's financial system external dispute resolution