AIA Australia (AIA) has teamed up with Medix Global (Medix), an international digital healthcare management company, to create the first personal health mentor and navigation service in Australia.

The partnership aims to help Australians take control of their personal health journey by ensuring they have access to the best possible medical service – Personal Health Mentor.

As part of the deal, Personal Health Mentor customers with a serious condition will receive support from diagnosis to treatment by a dedicated case team from Medix, including a local personal health mentor doctor and a coordinator nurse. Additionally, they will have ongoing access to Medix's network of 300 in-house doctors and more than 4,500 local and global medical specialists – all from the comfort and safety of their homes.

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Support via the personal health mentor is available across a wide range of conditions, including mental health, cancer, cardiovascular, musculoskeletal (orthopaedic), COVID-19, cancer, liver and kidney diseases, and more.

The exclusive partnership comes as many Australians avoid and delay medical checks and hospital visits due to the COVID-19 outbreak, which the Sax Institute tracked on the NSW health system during the first wave of the pandemic last year.

The Sax Institute also discovered that the number of breast cancer screenings had fallen by more than 50%, while face-to-face GP visits were down by 22%.